Fast order handling
Orders are typically reviewed and prepared within 1 to 2 business days.
Shipping
Shipping & Delivery
Clear expectations before you order, from dispatch to tracking and delivery support.
Tracked delivery
Tracking details are sent as soon as your parcel is handed to the carrier.
EU-focused fulfilment
Shipping terms on this page are written for our current EU delivery flow.
What to expect
We aim to keep delivery straightforward: quick processing, tracked shipment updates, and support if something goes wrong in transit.
Processing and dispatch
Once you place an order, you will receive an order confirmation by email. Most orders are processed within 1 to 2 business days, although launch periods, holidays, and high-volume promotions can extend handling times.
You will receive a separate dispatch email once the parcel has left the warehouse.
Delivery and tracking
After dispatch, delivery speed depends on your destination and the local carrier. 80% of our packages are delivered under 1 week. The other 20% are delivered in 7-14 days. Tracking is provided where available and is the best way to follow your shipment once it is in transit.
If a parcel appears delayed, please wait for the latest tracking scan and then contact support if the update does not move.
Address accuracy
Please double-check your shipping address before completing checkout. Incorrect, incomplete, or unsupported delivery details can delay fulfilment or create return-to-sender issues.
If you notice a mistake immediately after ordering, contact support as quickly as possible and we will try to help before dispatch.
Shipping questions
If you need help with a delivery estimate, tracking issue, or shipping exception, use the support page and include your order number where possible.
Need help with a shipment?
If you have a tracking problem or a delivery question, send the order number and we will help you faster.